Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

Syftet med det här arbetet var att presentera några faktorer som hindrar eleverna i år nio från att uppfylla sin önskan om att lära sig kommunicera på franska och därmed att uppfylla kursplanens mål angående muntlig kommunikation. För att kunna ge exempel på sådana faktorer har jag studerat litteratur och tidigare forskning samt genomfört fyra kvalitativa intervjuer med elever i år nio. Undersökningarna visade att kommunikativ kompetens är ett komplext begrepp. Det medför att anledningarna till att eleverna inte kommunicerar varierar. De faktorer jag har presenterat som hindrar eleverna från att kommunicera är: otillräcklig mängd av och svårighetsgrad på input, avsaknad av kunskaper om vad kommunikativ språkförmåga innebär bland elever samt att eleverna inte känner språklig eller social trygghet i undervisningssituationen..

Syftet med den här uppsatsen har varit att undersöka fyra gymnasieelevers erfarenheter av språkundervisning i moderna språk. Uppsatsens frågeställningar är: ? Hur beskriver eleverna sin språkundervisning? ? Vilka strategier använder sig eleverna av vid språkinlärningen? ? Vilka teorier kring lärande går att observera i elevernas undervisning? Underlaget till uppsatsen har varit fyra gymnasieelevers utsagor om språkinlärning i form av kvalitativa intervjuer. Elevernas utsagor har analyserats med hjälp av olika teorier med anknytning till språkinlärning. Slutsatsen är att denna språkundervisning lägger tonvikten på den sociala interaktionen, vilket speglar den forskning som har gjorts de senaste 30 åren. Det visade sig även att det fortfarande finns spår av äldre metoder i dagens undervisning, och att det är problematiskt att hitta en balans mellan lärarcentrerad och elevorienterad undervisning..

This essay analyses the European Food Safety Authority's (EFSA) legitimacy. Theories on input- and output legitimacy are used in the examination. After analysing stakeholder representation, forum for deliberation, transparency, independence, and information sharing, input legitimacy in EFSA is assessed to be high. Output legitimacy was examined through the authority's outcome effectiveness, which was divided into compliance and effectiveness. Since food safety is an immense area, two important parts were chosen for the analysis of output legitimacy; transmissible/bovine spongiform encephalopathy (TSE/BSE) and genetically modified organisms (GMO).

This study investigates if and how grammar instructions and exercises in Spanish textbooks have evolved during the last thirty years. More specifically it focuses on how the grammar is presented (explicit instruction) and on the nature of the exercises (input, production and interaction). The method for investigating these things is firstly an analysis of the explicit instruction, and secondly a quantitative study of the exercises. The number of textbooks analyzed in this study is four and only the chapters that focus on teaching the preterite are included in the analysis. The result shows a tendency towards direct explicit instruction and controlled production practice.

Interdisciplinärt examensarbete inom lärarutbildningen, 15 hpSvenska som andraspråk, fördjupningskurs SIS133Vt 2012Handledare: Håkan Jansson.

This thesis studies the stock price reaction around 68 announcements of special dividends and share redemptions on the Swedish stock market between the years of 2003 and 2007. We show that for the Swedish private investor, the tax effect of a share redemption is lower than that of a special dividend. Moreover, a share redemption could be interpreted as a signal of undervaluation. These two factors lead us to assume that the stock market would react more positively in connection to the announcement of a share redemption. We test this hypothesis through an analysis of the risk-adjusted abnormal return for the observations in the sample.

Title: School in Change : Good Grades = Good Democrat? Level: Final assignment for Bachelor Degree in Political Science Author: Marcos Castro Allende Supervisor: Per Strömblad Date: 2013 ? May Aim: The background to this study is a book published by Staffan. I Lindberg & Richard Svensson where they presented a hypothesis that the decline in trusting democracy within Swedish youth is a result of the deregulation of the education in Sweden. The aim of this study is to test this hypothesis and see if the declinne in democracy can be seen already before graduating from elementary school. Method: The method used in this study consist of a survey distributed to students at two elementary schools that differentiates in question of grades and social status. By comparing and analyzing the results of this survey with the claims of the hypothesis, former studies and Lipsets theory of the working-class authoritarism a conclusion is made of the hypothesis credibility. Result & Conclusions: The results showed that there may be a a difference trusting democracy between students with higher grades and those with lower grades.

Facial expressions are a part of our body language that helps us to clarify the verbal communication between humans. We use our facial expressions every day, both consciously and unconsciously, to express emotions and attitudes depending on the situation. The hypothesis of the study is: Given a facial expression, how well can Microsoft Kinect, as an input method, determine a person?s feelings with the two algorithms Naive Bayes and Sequential Minimal Optimization? The feelings are limited to happy, sad, surprised and disgusted. With the help of Kinect, a person?s facial data, both coordinates of the face and parameterized data, were saved and used for machine learning.

This rapport aims to examine the difficulties in presenting a complex game in a way that will invite new players by making the game more accessible. We discuss and present our process on how to create an application named ?Digi?-war that is easy and fast to, both, learn and use. Our solution to this issue includes RFID-tags and readers together with four buttons, as input devices. This simple input device, placed in a gun-type control unit, aims to provide an intuitive interaction..

Question:"Does the market possess perfect information as the efficient market hypothesis says?""Is there any significant relationship between the abnormal stock return on the ex ? day and the dividend?" Purpose: The purpose of this study is to enlighten and find understanding about stock return versus dividend on the ex ? day and try to figure out if abnormal returns occur on the portfolio during dividends.Methodology:The study was based in a quantitative nature and was derived with an event study and a hypothesis testing. The authors investigated the thirty most traded shares on the Stockholm stock exchange during a period of five years (2005 ? 2009). They were analyzed during a total of nine days; the estimation window was set to sixty days.

AbstractIt is unclear how L2 students acquire vocabulary ? how is it taught ? or wheather it can even be taught. In an SSL (Swedish as second language) program for young adults the ambition has been to integrate the L2 students? into the national high school (gymnasium) courses as quickly as possible, in order to meet the students? demands for subject education and to challenge them on an appropriate knowledge level. Teachers noticed quite early that the course ? integrated L2 students seemed to have a deeper understanding of words and an easier flow in their speech.

According to many scholars America's soft power is in decline, a power resource whose importance has been increasing in world politics. This makes it interesting to examine if there is a difference between how Democratic and Republican administrations wield their soft power.This thesis is a hypothesis-testing study and the purpose is to test the hypothesis that Democratic administrations, to a greater extent than Republican, can create, utilize and defend soft power. My thesis is based on Joseph Nye's theory of soft power and the focus of this study is the aspects of the foreign policy resources. In order to measure this concept I have made my own operationalization where five different indicators serve as my guidance. I use the method of least likely-cases to select and motivate the administrations being tested, which gives me a comparative study of the Democratic administrations of Lyndon Johnson and Bill Clinton and the Republican administration of George H.